The Technology Services department is committed to providing the highest quality technology tools and support that serve the academic and administrative needs of students, faculty, staff, and administrators. The department offers a comprehensive portfolio of IT services such as networking, VOIP, training, web application development and support, e-medical records, virtualization, SharePoint, and an array of other technological services.
The department offers top-quality resources and services to all members of the college community with an aim to facilitate teaching, learning, research, administrative activities, and to further the college's mission. If you have any questions, contact the Help Desk at x4600.
Email Services
The Microsoft Exchange server offers comprehensive email and calendaring services to faculty and staff.
Login instructions
Attention New/Returning Students: Login into MySite BEFORE you access your student e-mail Student Technical Support
Faculty Technical Support
Mobile Devices
Purchasing a mobile device such as an IPhone or Tablet requires settings to configure with your exchange account. All mobile devices have an instruction manual for you to read to fully understand your device.
Older Blackberries often require you to add active sync or the Enterprise Manager Business feature to your mobile account and there is an additional charge for that.
Below are some guidelines to provide you with assistance in setting up your device. If you require further assistance please submit a work order or call the Help Desk at x 4600
Exchange Phone Setup Staff
Staff Email Connection has a Standard Server and Domain Name
Android Phone Sprint Blackberry setup ATT Blackberry Internet Email
Ipad setup Iphone setup
Server Name: exchange.socccd.edu Domain Name: Saddleback
Student Email Connection Office 365
Server name: outlook.office365.com Saddleback Mobile For Students
Supporting documentation for other devices (link is external)
Please read your device manual and contact your mobile service provider
Make sure ssl is enabled or ON
Troubleshooting-i phone calendar
Calendar not appearing -- Please ensure that you select your Saddleback College Calendar and not On My iPhone Calendar. Microsoft Guide(link is external) Trouble shooting unsynchronized calendar items.
Password Assistance
STUDENTS
When you become a student at Saddleback College, the application process gives you a student id. During the application process you are asked to select a 4 digit PIN. Please make sure you write that down. For some people, this could be the last 4 digits of their social security number. Others may choose their birthday (month and year). Either way, you must remember it. If you have forgotten it, go to Admissions and Records with a photo ID and they can look it up for you.
When you apply, you have the option of selecting a preferred email account over your Saddleback Account. Further information regarding Student Technical Support can be found at the Student Technical Support page Instructions can be found by clicking here
EMPLOYEES
Once you are hired, the default password is your last 4 digits of your social security number followed by 2 zeros. You can change your password by logging onto a computer and holding the CTL ALT DEL keys and then click change a password. This will reset your Network logon password. Employees can contact Technology Services for password resets. Dial 4600
Email accounts are automatically set up for full-time employees. Part-time employees will need to do a work order to have an Exchange Account set up for them.
Student Assistance
949-582-4363 scdestudent@saddleback.edu
Wireless Connections on Campus
Campus wireless services have been upgraded and listed below are some references to configure your device.
The instructions are the same for connecting a staff device. The only difference is the wireless network you select.
Student Wireless Access
Students currently enrolled at Saddleback College or Irvine Valley College may access the wireless network. If you have a wireless-enabled computer or mobile device, you can access the Internet from most locations on campus. Note for students in online classes: not all course material (videos, exams, quizzes, etc) will work on a mobile device.
You will be asked to provide a username and password on the network authentication page. Your username and password for the on campus wireless is the same as you use to get into your Saddleback College email and Blackboard (see below). If you need help with your username or password, or want to change your password, please see the above tab, "Help with Your Username or Password/PIN".
Wireless access for Students
* Ensure that you are connecting to the "Student" wireless network
* Username= Saddleback email address. Example=jsmith1@saddleback.edu or @ivc.edu
* Password= the same password you use to login to your computer on campus
Faculty and Staff Wireless Access
Ensure that you are connecting to the "Staff" wireless
Purchases
Faculty / Staff Computer Purchases
Dell Personal Computers for Faculty & Staff!(link is external) - Order personal computers at educational prices. Note - you will need to setup your profile the first time you go to the site.
Software Discounts FCCC-Microsoft Campus Agreement for Faculty and Staff Home Use http://foundationccc.org (link is external) Saddleback College is a member of the California Community Colleges Microsoft Campus Agreement. This agreement allows all full and part time faculty and staff to purchase seven selected Microsoft packages at discounts up to 97% from retail. Please look at the FAQs page for eligibility and other information